Coronavirus - everything you need to know

Our steps to help residents and staff:

  • Following the latest government advice for UK employers, some of our staff are now working from home, having implemented all necessary IT systems to ensure that residents receive continuation of service.
  • We are suggesting to clients that AGMs and resident meetings are postponed in line with advice on maintaining social distance, we will keep communication channels open via conference calls where necessary.
  • Where developments have site staff we will be keeping in touch with staff on a regular basis to provide them with as much support as possible and reviewing their duties according to current guidelines.
  • It is possible that there may be some disruption to the Royal Mail postal system in the coming months. To avoid any potential missed, or delayed mail we suggest that if you haven’t already provided us with an email address, that you do so by supplying your details on our 'Go Paperless' page so that we can update your correspondence preferences.

What can I do to avoid catching or spreading the virus?

Following these 3 government guidelines will help to prevent the spread of germs:

  1. CATCH IT Germs spread easily. Always carry tissues and use them to catch your cough or sneeze.
  2. BIN IT Germs can live for several hours on tissues. Dispose of your tissue as soon as possible.
  3. KILL IT Hands can transfer germs to every surface you touch. Clean your hands as soon as you can.

What if I have the symptoms?

You'll need to stay at home for 14 days if you have symptoms of coronavirus (COVID-19) or live with someone who does. Symptoms include a high temperature or a new, continuous cough. If you need advice or your symptoms worsen use the 111 coronavirus service to find out what to do.


What if I've tested positive to Covid-19?

Please contact us to let us know as soon as you receive confirmation.


Be mindful of what you flush!

With more people self-isolating or working at home added pressure on waste management systems can be avoided.
Please do not flush any of the following:

  • Tissues
  • Wet wipes
  • Kitchen roll
  • Makeup removal wipes
  • Sanitary products
  • Contact lenses
  • Dental Floss
  • Medicines
  • Condoms

Useful links to further information:

Diagnosis of COVID-19

How to stay safe (World Health Organisation advice)

Should I travel?

Recent government action


Advice for site staff and property managers

What to do if a member of staff or the public with confirmed COVID-19 has recently been in a property managed by Remus?

If somebody is presenting symptoms they must call NHS 111 for further help. If the person(s) (or case) test positive this process will start:

  1. BUILDING OWNER CONTACTED: The owner of the building (landlord) will be contacted by the Public Health England (PHE) local Health Protection Team to discuss the case, identify people who have been in contact with them and advise on any actions or precautions that should be taken.
  2. RISK ASSESSMENT: A risk assessment of each building will be undertaken by the Health Protection Team (HPT) with the lead responsible person (building owner or property manager). Advice on the further management of staff (if applicable) and members of the public will be based on this assessment.
  3. ADVICE ON NEXT STEPS: The Health Protection Team will also be in contact with the case directly to advise on isolation and identifying other contacts and will be in touch with any contacts of the case to provide them with appropriate advice.
  4. DEEP CLEAN: Advice on the cleaning of communal areas such as offices or toilets will be given by the Health Protection Team.

Need to find out the details of your local Health Protection Team (HPT)?

You will need the postcode of the property:

www.gov.uk/guidance/contacts-phe-health-protection-teams

DOWNLOAD our H&S Coronavirus staff poster.

Need to get in touch with our H&S team, please use the form below:

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