Your home is our focus

Our professional services ensure that all communal parts of your property or development are kept clean, safe and compliant; creating a nice place to live.

We generally act for the resident management company (RMC) who is responsible for the upkeep of these parts, or the freehold owner of the property. In short, we sit between the resident and those responsible for the maintenance of the areas of the private estate or property.

What we can do for you

Depending on what we are asked to do and the type of property or private estate, we can provide the following services in relation to the communal parts:

  • Arranging professional upkeep in line with H&S legislation
  • Arranging cleaning and gardening
  • Arranging repairs as necessary
  • Ensuring relevant insurances are in place
  • Planning maintenance, redecoration and renewals as these fall due
  • Appointing, supervising and managing HR and payroll for site staff (such as a concierge) where appropriate
  • Ensuring that local, competent and cost-effective contractors and service providers are on hand when required
  • Liaising, where necessary, with warranty providers, original contractors, insurance brokers, neighbouring properties, the emergency services, the local authority or local interest groups on behalf of the residents or our clients
  • Setting the annual budget for the cost of upkeep of the common parts
  • Collecting the service charge or estate charge to balance the books
  • Accounting for all receipts and payments, together with all the necessary record keeping, maintenance of ring-fenced banking arrangements and reporting
  • Regular site visits and inspections
  • Reporting to our clients as required on the services provided
  • Responding to residents' service requests or other concerns
  • Informing and holding meetings with residents and clients as and when required
  • Assisting our clients with regard to their statutory obligations and acting on their behalf to carry these out as required
  • Liaising with solicitors with regard to conveyancing enquiries
  • Providing a portal with information for clients and customers
  • Providing a responsive 24/7 service

Our services are set by:

  • Best practice to ensure they are managed responsibly
  • Health and Safety legislation to ensure they are managed safely
  • The preferences and needs of our clients with regard to how they are managed
  • The terms of the lease for a property with leasehold ownership
  • The covenants in the transfer documentation for a property with freehold ownership
  • Relevant legislation put in place to protect all parties