Your Communications

A list of what we can and can't fix as guidance for homeowners

It's not always that clear as to what we can and can't 'fix', so here's a quick overview as guidance.

What we can fix

It is the managing agent's responsibility to maintain and repair the building and manage the common parts of the building or the external environment. In short, the parts of the building or grounds not specifically granted to the leaseholder in the lease but to which there are rights of access, for example, the entrance hall and staircases, corridors, and lifts. So in short, there are day-to-day duties that are carried out which mean we can 'fix':

  • Most lease queries
  • Invoice queries
  • Pursuing arrears
  • Supplier and contractor project management
  • Resident communications - updates, queries, complaints & advice
  • Company Directors queries
  • Enforcement of ‘House Rules’ such as fire and safety hazards or excessive noise
  • Landscaping and green space maintenance 

What we can’t fix

Whilst we cannot deal with or 'fix' situations that are outside of our remit, or matters dealt with by other authoritative bodies, we can advise and inform residents of who would be able to deal with any enforcement. Some examples are:

  • Upkeep or repair of unadopted roads and pathways (these are matters for the local authorities)
  • Street lighting in unadopted areas (these are matters for the local authorities)
  • Upkeep of council-run areas such as bus shelters (these are matters for the local authorities)
  • Repair or upkeep of internal appliances such as boilers and white goods
  • Disrepair or illegal use of the home or apartment
  • Anti-social behaviour on the site
  • Neighbourly disputes (these are police matters)
  • Onsite intruders (these are police matters)
  • Drug use (these are police matters)
  • Littering including wrongful use of litter bins (such as dog waste)
  • Dog fouling in estate grounds
  • Graffiti or wilful damage to property

Should you have a query, please contact you property manager in the first instance who will be able to advise you.