Help Centre

The Help Centre is your online resource for useful information such as latest updates to Health & Safety regulations, service charge details and guidelines aimed to keep you and your property safe, clean and compliant.

Need to get in touch with us?

  • During normal office opening hours 9am-5.15pm the general office number is 01722 328 685
  • Or email:
  • Emergencies: If you need to contact us out of our normal office opening hours, call our 24/7 emergency number 01722 441962

Customer service queries or feedback: 

Remus is keen to continuously develop to the needs of our customers and we are happy to listen to your feedback and suggestions of how we can improve. To deliver a service that will meet your expectations we need to know about your experiences, in turn, this will help us become a more responsive company. Please email with your feedback and our Customer Experience Manager will respond within 72 hours. Please make sure that you detail your property reference and leave either a contact email or phone number that we can get hold of you on.

New to Remus?

You'll find all the information you need in our New Customer area 

Need your resident or home owner handbook?

These HANDBOOKS contain everything you need to know about your property, your rights and regulations, details about service charges, maintenance and repairs and more!