Help Centre

The Help Centre is your online resource where you can find useful information for:

Need to get in touch with us?

Speak to one of our team from 9am - 5:15pm, Monday to Friday on 01722 328685

Email us:

Emergencies: If you need to contact us out of our normal office opening hours, call our 24/7 emergency number 01722 441962

Customer service queries & feedback

We always want to make sure you’re receiving the best service possible and we’re meeting your needs. We appreciate your feedback and suggestions on how we can improve.

Please email with your feedback, property reference and your contact details and our Customer Experience Manager will respond within 72 hours.

New to Remus?

Find all the information you'll need here.

Visit the New Customer area