The Help Centre is your online resource for useful information such as latest updates to Health & Safety regulations, service charge details and guidelines aimed to keep you and your property safe, clean and compliant.
Customer service queries or feedback:
Remus is keen to continuously develop to the needs of our customers and we are happy to listen to your feedback and suggestions of how we can improve. To deliver a service that will meet your expectations we need to know about your experiences, in turn, this will help us become a more responsive company. Please email firstname.lastname@example.org with your feedback and our Customer Experience Manager will respond within 72 hours. Please make sure that you detail your property reference and leave either a contact email or phone number that we can get hold of you on.
New to Remus?
You'll find all the information you need in our New Customer area
Need your resident or home owner handbook?
These HANDBOOKS contain everything you need to know about your property, your rights and regulations, details about service charges, maintenance and repairs and more!