Help Centre

The Help Centre is your online resource for useful information such as latest updates to Health & Safety regulations, service charge details and guidelines aimed to keep you and your property safe, clean and compliant.

Need to get in touch with us?

  • During normal office opening hours 9am-5.15pm the general office number is 01722 328 685
  • Or email:
  • Emergencies: If you need to contact us out of our normal office opening hours, call our 24/7 emergency number 01722 441962

Customer service queries or feedback: 

Remus is keen to continuously develop to the needs of our customers and we are happy to listen to your feedback and suggestions of how we can improve. To deliver a service that will meet your expectations we need to know about your experiences, in turn, this will help us become a more responsive company. Please email with your feedback and our Customer Experience Manager will respond within 72 hours. Please make sure that you detail your property reference and leave either a contact email or phone number that we can get hold of you on.

New to Remus?

You'll find all the information you need in our New Customer area.