What makes us different from other managing agents

The services we provide ensure that all common parts of your property or development are kept clean, safe and compliant.

We generally act for the resident management company (RMC) or the freehold owner of the property. In short, we sit between the resident and those responsible for the maintenance of the common areas of the private estate or property. A hands-on approach to property management ensures your buildings are maintained to the standard in which they were built, and your investment is always protected. Our daily aim is to ensure a nice place to live, and we achieve this by setting a realistic and credible service or estate charge that will cover all works required.

MORE EXPERIENCE Our regional managers and property managers are either Associates or fully qualified Members of the Institute of Residential Property Management (IRPM), or are actively working towards achieving this qualification.

MORE SERVICES As part of the Fexco Property Services group, we have access to a wider range of professionals across different specialisms, including health and safety, surveying, IT and project management. A detailed list of our day-to-day management services can be seen on our Home Owners page.

Here's what you can expect from us:

  • We’re available via our regional offices and a central head office during working hours
  • Home owners have a 24/7 emergency repair service
  • Regular site visits and drop in clinics by your property manager giving you a personal 1-1 touch
  • If you choose to receive mail from us, we'll send updates to your property via relevant and informative newsletters
  • We arrange and attend residents’ meetings and AGMs to ensure that you have every opportunity to speak to us, face to face

Local commitment to you

Your local regional office is your main point of day-to-day contact. This office is led by a regional manager and your property will have a dedicated property manager supported by an assistant property manager. This team is backed up by a centralised support team based in our Salisbury head office who provide accounting and certain administrative support. Your team are available between the hours of 8:45am and 5:15pm Monday to Friday. We can also provide an out-of-hours service for all other times during the week and throughout the weekend, so we're here for you 24/7 should you have an emergency.

All the support you'll need:

  • A local team dedicated to you, your property and your daily management needs
  • On the ground, familiar with your property
  • Fast response times and resolutions
  • Supporting services from the wider group teams, such as H&S, utilities, insurance, HR and company secretarial
  • Being part of Fexco Property Services provides further backing, greater competency and sustained stability

Details about service charges and management fees can be found HERE.